FAQ
What POS platforms do you integrate with?
We are currently integrated with Dutchie, Treez, COVA, Blaze and Flowhub. If you do not use one of these platforms, it’s possible to manually manage your products in our CMS.
Where does the product information come from?
Product information is entered into your POS by dispensary staff, and is usually captured from a brand’s website. Once entered into the POS, our software pulls all product information into our CMS, where it’s kept live and synced through our API integration.
What is your lead time?
Our hardware orders typically require a 10-12 week lead time.
How does pricing work?
Our customers purchase the electronics hardware needed for their displays from The Peak Beyond. Pricing depends on the type of display, as well as number of featured products. Our monthly software license fee is $125 per display per month. Additional costs can include furniture/housing, product coasters, smell jars, installation and shipping.
Do you offer social equity discounts?
Absolutely! The Peak Beyond has made it a priority to support small businesses of all types, especially social equity license holders. We offer hardware pricing and software license fees at a reduced rate for social equity businesses.
What about customer support?
We begin our relationship by offering thorough onboarding and training for all staff members so that everyone on your team is familiar with common troubleshooting steps and support protocol. When necessary, staff are encouraged to submit support tickets, which alert our customer service team. We typically respond within a few minutes. We also offer an extensive library of video manuals and troubleshooting guides which are available to your staff at all times.
What kinds of data do you collect?
Data is one of the great benefits of adding tech to your store. We collect anonymized customer behavior data, like number of product interactions, user sessions, etc. We review this data with you on our customer success calls. Customers can also purchase a license to our 3rd party data platform for access anytime.
How can we use your products if my state does not allow live product on our sales floor?
Our Pick & Place products utilize empty packaging so that customers can engage with physical products without a risk for theft.
Our Lift + Learn flower stations typically rely on smell jars with live product. In states where live flower product is not permitted on the sales floor our customers use empty packaging.
I have hundreds of products. What if I don't want to display all of them on my sales floor?
Your entire inventory of products can be made available on every display, so that customers can find the products they need from anywhere in your store.
What is the checkout process like?
Customers are able to build their entire order at one display, or continue to add items to their digital cart as they walk around your store. Once finished, customers enter their phone number and submit the order for checkout. The order populates then in your POS for fulfillment.