Smart Store Innovation:

Smart Store Innovation: How Interactive Retail Technology Empowers Modern Cannabis Retailers

Setting the Stage

In today’s cannabis retail landscape, customer expectations are evolving rapidly. Consumers now demand intuitive shopping journeys, instant product insights, and memorable in-store experiences. For fast-growing dispensaries and independent brands, meeting these expectations isn’t optional — it’s essential.

Retailers like Lazy River Products, Klutch Cannabis, and A21 Dispensary are leading this evolution by adopting Smart Store technology — blending innovation, education, and operational efficiency.

The Challenge

• Consumers expect immediate access to product information and self-guided experiences.
• Staff shortages and labor costs pressure traditional service models.
• Customer experience is the new competitive differentiator.
• Retailers needed a future-proof strategy to deliver exceptional experiences while scaling efficiently.

The Smart Store Solution

The Peak Beyond provides Smart Store solutions that combine technology with human touch:

• Interactive Shopping Kiosks — Let customers explore products, build carts, and learn independently.
• Digital Menus and Displays — Show real-time info on strains, inventory, effects, and promotions.
• Self-Service Checkout Stations — Reduce wait times and streamline transactions.

Why Smart Retail Matters Now

• The global interactive kiosk market is projected to grow from $28.45B (2021) to $52.74B by 2030 (Grand View Research).
• Interactive kiosks drive engagement via real-time product info and tailored promotions (Engagis).
• They automate routine tasks and boost efficiency (Israk).
• They enable data-driven decisions through customer interaction insights.

In cannabis retail, this means:

• Empowered customers who explore and purchase with confidence.
• Faster checkout lines and smoother store flow.
• Increased upsells via in-store promotions.
• Staff freed to focus on education and relationship-building.

The Outcomes

Increased Customer Engagement

• Visitors explored 12–18 products per visit.
• Session times rose 20–30%, supporting deeper exploration.
• At A21 Dispensary: 15.3 clicks/session, 22+ minutes of active use.

Higher Sales Metrics

• Transaction sizes increased by 15–25%.
• Digital promotions reached up to 70% conversion rates.
• At Klutch Cannabis, kiosks boosted upsells in concentrates and edibles.

 Improved Operational Efficiency

• Stores served more customers with fewer staff.
• Staff focused more on education, less on processing.
• Lazy River Products scaled to a second location with minimal labor increase.

Stronger Brand Differentiation

• Operators positioned themselves as modern, tech-forward brands.
• Smacked Village combined tech with social equity to deepen trust and loyalty.

Voices from the Industry

“The displays provide an engaging, self-directed shopping experience, helping customers make informed choices while reducing wait times.”

– A21 Dispensary

“Our guests are empowered to shop their way. Technology gives them the freedom to explore while our team is free to build real connections.”

– Smacked Village Owner (via Green Market Report)

 

Conclusion

Smart Store innovation is more than a tech upgrade — it’s a strategy for future-proofing cannabis retail. By adopting interactive tools, operators build loyalty, improve margins, and position their brands for long-term success.